Delivery and Returns Policy for McCann Plumbing Supplies
Effective Date: 08/07/2023
Thank you for choosing McCann Plumbing Supplies. We strive to provide you with the highest quality products and excellent customer service. This Delivery and Returns Policy outlines the terms and conditions for the delivery of products and the process for returns and exchanges. By placing an order with us, you agree to adhere to this policy.
- Delivery Information:
1.1 Shipping Methods and Charges: We offer shipping services to the designated delivery address within our service area. The shipping options and charges will be provided during the checkout process based on the size, weight, and destination of the items in your order.
1.2 Delivery Timeframes: We make every effort to process and dispatch orders promptly. Delivery timeframes will depend on the shipping method chosen and the availability of the products. Estimated delivery times will be provided during the checkout process, but please note that these are approximate and subject to possible delays beyond our control.
1.3 Delivery Tracking: Once your order has been shipped, we will provide you with tracking information, if available, to allow you to track the progress of your delivery.
1.4 Delivery Issues: In the event of delivery issues such as non-delivery, missing items, or damaged products, please contact our customer service team within 3 days of the expected delivery date. We will investigate the issue promptly and work towards a satisfactory resolution.
- Returns and Exchanges:
2.1 Return Eligibility: We accept returns and exchanges for eligible products within [insert number of days] of the purchase date, provided that the items are unused, in their original packaging, and in a saleable condition. Certain products, such as custom orders or items specified as non-returnable, may not be eligible for return or exchange.
2.2 Return Process: To initiate a return or exchange, please contact our customer service team with your order details and reason for return. We will provide you with further instructions, including the return shipping address, if applicable.
2.3 Return Shipping: Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service and obtaining proof of postage for your return.
2.4 Refunds and Exchanges: Once we receive the returned items and verify their eligibility, we will process your refund or exchange within a reasonable timeframe. Refunds will be issued using the original payment method. Exchanges will be subject to product availability.
2.5 Non-Refundable Items: Certain items, such as clearance or sale items, may be marked as non-refundable. Please review product descriptions and terms carefully before making your purchase.
2.6 Damaged Goods must be reported within 1 day from delivery once this time line has pasted we will not be liable to offer refund or credit notes.
- Contact Us:
If you have any questions or concerns regarding our Delivery and Returns Policy, or if you need assistance with a delivery or return, please contact our customer service team using the following details:
McCann Plumbing Supplies Address: Unit 1, The Square, Oldcastle, Co.Meath Email: accounts@mccannplumbingsupplies.ie Phone: 00353 85 267 5879
Please note that this policy is subject to change without notice. We encourage you to review the policy periodically for any updates or revisions.
By placing an order with McCann Plumbing Supplies, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this Delivery and Returns Policy.